|At Electrician Courses 4U we take your privacy seriously. You can be assured that we will only use your information in the manner described on this website. Please note that the information in this policy may be subject to change at any time, we recommend that you periodically check this policy to stay aware of any changes.|
This policy explains when and why we collect personal information about people who visit our website or those who book a course with us, how we keep it secure, how we use it and the conditions under which we may disclose it to others.
By using our website, you are agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent by email to firstname.lastname@example.org. Alternatively you can contact us on 01444872145
We/Us/Our/EC4U/ET4U refers to Electrical Training 4U ltd, trading as Electrician Courses 4U.
You, refers to you as either a customer or as a person visiting our website.
Personal Information is information that can be used to identify you as an individual, such as a full name or date of birth.
General Information is information about you that cannot be used to identify you as an individual such as an IP address or the type of device being used to view our website.
Financial information is information directly linked to your finances, such as a credit card details
Why do we collect information from you?
As a company specialising in the training and awarding of qualifications, we are required for auditing purposes by the exam awarding bodies to retain certain information for a minimum of three years.
We may also collect information on you regarding any special physical or learning needs, this information will be used by us to ensure we can provide the correct level of support required.
What information do we collect from you?
As a business the personal information we collect on you is not extensive but will include the following;
Name, Date of birth and Address
Nationality, Ethnicity and country of birth
Any disabilities that may affect your ability to complete the course or may require us to make accommodations.
Any learning difficulties that may affect your ability to complete the course or may require us to make accommodations.
Financial information is not retained by us and is only passed on to our third party payment provider Stripe if you have chosen to pay via telephone. If you have paid online via our website our payment provider Stripe handles the payment directly.
No general information about you is retained by us or passed on to any third parties.
Sharing of information
As a company we will only pass on personal information to the two awarding bodies we use, which are City and Guilds and EAL. This will only apply to those who take an exam with us. The information that is passed on to these two bodies will only include;
Name, date of birth and gender
We will never sell, distribute or lease your personal information to any other third party, unless we either have your permission or are required by law to do so.
Retention of information
As previously stated, we retain certain information on you for a minimum of three years, this information is required by the awarding bodies (city and guilds and EAL) to be retained for this period of time as part of theirs and our ongoing quality management processes.
We also hold onto any invoice data we issue for a minimum of six years from the end of the financial year in which it was issued. We store this information using QuickBooks and it is not shared in anyway. We are required to this by law, please use this link to see further details.
Access to the personal data we may hold on you
You can ask us whether we are keeping any personal data about you, or ask us to change any of that information by sending an email to email@example.com or by calling 01444872145.
We will make an effort to respond to you as soon as possible. Please note that as previously stated, some of the data we hold on you is required to be held for a minimum of 3 years. If you are not able to provide proof of your identity, we reserve the right to refuse to send you the data
Cookies are small text files created by your web browser when you visit a website. When you revisit the same website your browser retrieves and sends the cookies to the websites server. The majority of websites rely on cookies for delivering the best visitor experience and their use ranges from analysing visitor behaviour, remembering visitor preferences and managing online shopping carts.
Just like over 10 million websites worldwide our website uses Google Analytics to gather non-personal visitor information. Please see below for Google’s own explanation of the Analytics service.
“Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.”
Opting out of cookies
You can deny access to cookies although this may limit the functionality of some websites including our own.
To find out what cookies have been set and how to manage and delete them please use this link.
Please be aware that EC4U may link to other web sites that may be accessed by you through our site. We are not responsible for the data policies, content or security of these linked websites and you should make yourself aware of the policies of these other sites.