FAQs

We have listed below our most frequently asked questions. Use the filter categories below to help find what you’re looking for.

Frequently Asked Questions

  • After I have paid what happens next?

    Once you have paid your place will be secure for your chosen course start date. We will then send out a booking confirmation email with all the details you need to know or we can send out by post if requested.

  • If I select an accommodation package when do I pay?

    You will need to pay for your accommodation when paying your deposit or full payment for your chosen course start date. As we have to pay this in advance to our hotel and bed and breakfast partners this will not be refundable.

  • If I am splitting my package courses up do I have to pay in full?

    Absolutely not! We recognise that not everyone is able to commit to 3 or 4 weeks continuous training for a variety of reasons and it would be unrealistic to take full payment under these circumstances. We have developed a fair way to accommodate course splitting by introducing a pay as you train policy. In essence only pay for the training you are currently undertaking and no more.

  • Why do you not post the books out?

    In our experience looking at the content of books before attending the courses can make you feel a little nervous and in certain circumstances question your ability to attend. We can assure you that you will be at no disadvantage by not looking at the books before hand.

  • What books are needed and how do I order them?

    We are able to offer the course books at extremely competitive prices and they can be purchased by either adding them to your shopping cart when ordering on-line or with our sales team when booking over the telephone. Your books will be given to you on the first day of your course.

  • Are there any extra costs?

    Our listed prices include VAT and any exam costs where applicable. The only extra costs required thereafter would be for the qualification course books.

  • How do I book a Course?

    Once you have selected the course/s you wish to book you have 2 options available to you:
    1. Use the online booking facility, which will safely take you to payment authorisation.
    2. If you prefer the human factor just give us a call and we will process the booking for you.

  • After I have paid what happens next?

    Once you have paid your place will be secure for your chosen course start date. We will then send out a booking confirmation email with all the details you need to know or we can send out by post if requested.

  • If I select an accommodation package when do I pay?

    You will need to pay for your accommodation when paying your deposit or full payment for your chosen course start date. As we have to pay this in advance to our hotel and bed and breakfast partners this will not be refundable.

  • If I am splitting my package courses up do I have to pay in full?

    Absolutely not! We recognise that not everyone is able to commit to 3 or 4 weeks continuous training for a variety of reasons and it would be unrealistic to take full payment under these circumstances. We have developed a fair way to accommodate course splitting by introducing a pay as you train policy. In essence only pay for the training you are currently undertaking and no more.

  • What should I bring with me?

    We would recommend you bring the following:
    Lidded cup/mug, Calculator with square root facility, A4 pad, pens, pencils, pack of mixed colour highlighter pens, page divider/index tabs e.g. 3M post-its 4 colours x 35 tabs per colour size; 11.9mm x 43.1mm – used to mark up and section books, memory stick (4mb minimum) as we are happy to provide course hand out documentation as a download.

  • Why do you not post the books out?

    In our experience looking at the content of books before attending the courses can make you feel a little nervous and in certain circumstances question your ability to attend. We can assure you that you will be at no disadvantage by not looking at the books before hand.

  • What books are needed and how do I order them?

    We are able to offer the course books at extremely competitive prices and they can be purchased by either adding them to your shopping cart when ordering on-line or with our sales team when booking over the telephone. Your books will be given to you on the first day of your course.

  • Do I need any previous experience?

    Our domestic electrician courses were designed especially for people with no previous experience. You will however need some previous experience to attend some of our City & Guilds and EAL qualification courses. Please take a look at our recommendations and entry requirements on all course pages where applicable.

  • How do I book a Course?

    Once you have selected the course/s you wish to book you have 2 options available to you:
    1. Use the online booking facility, which will safely take you to payment authorisation.
    2. If you prefer the human factor just give us a call and we will process the booking for you.

  • What do I do for lunch and snacks?

    There is a really good café close by, various snack wagons call round and we offer discount priced snacks in our kitchen area as well as free tea and coffee.

  • Can I come along and have a look at your training facilities?

    Please do! We are always very happy to give tours of our facilities. Please just phone ahead to arrange a suitable day and time to come in. If it is not convenient or practical for you to visit us why not have a look at our virtual tour in 60 seconds?

  • Is finance available on all your courses?

    Unfortunately not, it is only available to customers wanting to do either our Domestic Electrician Course (15 Days) or Domestic Electrician Package (20 Days) who are looking to do it in one block without splitting the modules up.

  • Who can apply for finance?

    You can apply if you are over 18 with a good credit history, have a UK  bank or building society account, been a permanent UK resident for the last 3 years and have a regular source of income (employed for at least 16 hours per week).

  • When will I know if I have been approved?

    You should receive an instant decision about either your acceptance or refusal for finance. Occasionally applications can be delayed as they require closer scrutiny, however you should know within a couple of hours.

  • How do I apply for credit?

    Either fill in our “apply for finance form” or give us a call on 01444 872145 and we will send you a finance offer application by e-mail to complete and send electronically to Pay4later for a credit decision.

  • After I have paid what happens next?

    Once you have paid your place will be secure for your chosen course start date. We will then send out a booking confirmation email with all the details you need to know or we can send out by post if requested.

  • If I select an accommodation package when do I pay?

    You will need to pay for your accommodation when paying your deposit or full payment for your chosen course start date. As we have to pay this in advance to our hotel and bed and breakfast partners this will not be refundable.

  • If I am splitting my package courses up do I have to pay in full?

    Absolutely not! We recognise that not everyone is able to commit to 3 or 4 weeks continuous training for a variety of reasons and it would be unrealistic to take full payment under these circumstances. We have developed a fair way to accommodate course splitting by introducing a pay as you train policy. In essence only pay for the training you are currently undertaking and no more.

  • When do I have to pay?

    To secure your place immediately a deposit can be paid and the balance will then be payable 14 days before your course start date. If the course date you select is less than 14 days away you will need to pay the full amount for your course.

  • What books are needed and how do I order them?

    We are able to offer the course books at extremely competitive prices and they can be purchased by either adding them to your shopping cart when ordering on-line or with our sales team when booking over the telephone. Your books will be given to you on the first day of your course.

  • Are there any extra costs?

    Our listed prices include VAT and any exam costs where applicable. The only extra costs required thereafter would be for the qualification course books.

  • How do I book a Course?

    Once you have selected the course/s you wish to book you have 2 options available to you:
    1. Use the online booking facility, which will safely take you to payment authorisation.
    2. If you prefer the human factor just give us a call and we will process the booking for you.